How to verify identity using facial recognition (Liveness Detection)

How to grant camera access How to scan an identity card How to perform a liveness verification (facial scan)

How to grant camera access

Guide to granting camera access on IOS

1.Tap the icon shown in the picture

2.Tap the three‑dot button

3.Select Camera to open camera settings

4.Tap Allow to grant camera access

Guide to granting camera access on Android

When you enter the KYC screen, a permission pop‑up will appear requesting camera access. You can select Allow in either option, as shown in the picture highlighted with a red box.

How to scan an identity card

The photo on the identity card must be clear and visible. 

Place the card in sufficient lighting, avoiding shadows and reflections on its surface. 

Align the camera frame of your mobile phone with the card so that both text and photo are clearly visible.  

Hold the device steady and tap Scan

Note  If the photo or information on your identity card is unclear or faded, please obtain a new identity card and then redo the verification process.

How to perform a liveness verification (facial scan)

Step 1
A photo image cannot be used — live capture is required

Step 1
Do not wear a mask or allow anything to cover your face

Step 1
Ensure you are in sufficient lighting

Step 1
Do not use photo filters

Step 1
Do not wear a hat or glasses/sunglasses

Step 1
Use a high‑resolution camera