Your Perfect Home Internet for Big-Screen Live Sports

1. The BROADBAND PLAY ALL package can be applied for both individual customers registered for Fibre to the Home (FTTH) and Fibre to the Room (FTTR) services only.
2. Monthly service fees do not include VAT.
3. The installation fee of 4,800 baht is payable in the first monthly bill. Alternatively, the 4,800-baht installation fee will be discounted should a customer utilize the package for a continuous 24-month billing cycle, counted from the installation date. Should services be terminated for any reason before the 24-month cycle is completed, the customer is liable for payment of damages, which will be calculated according to the length of service provided.
4. Once this package has been initiated, the customer may not move the point of installation during the first 6 months, counted from the installation date. Should the customer move the point of installation, the benefits listed in these terms and conditions will be affected, effective immediately.
5. Existing AIS customers who wish to switch over to this package and require additional equipment or a replacement for the existing equipment, will be required to commence a 24-month billing cycle in accordance with the terms and conditions of this package, although said customers will receive a 4,800-baht discount on the initial set-up and wiring fee, which will be initiated from the date of installation.
6. The 800-baht activation fee (Discounted from the normal fee of 2,000 baht) will be refunded in the form of a monthly 100-baht discount on services that will last 8 billing cycles. Should services be temporarily halted by the customer during this time, that discount will also be halted immediately. Special promotion: Owners of the property where package services will be directed and who can prove ownership with their house registration documents or by other official means will not need to pay any activation fee.
7. Customers using this package will receive Public IPv4 and Public IPv6, which enables port forwarding and the use of bridge mode.
8. Customers cannot change to a lower speed internet package during the period of the 24-month billing cycle.
9. When the package service period expires, the system will automatically renew the service period under the rates and conditions of this package. However, if the Company changes the service rates or service conditions in a manner that imposes greater obligations on the customer, or reduces the customer's rights or benefits, the Company will send an SMS notification to the customer before the package expires. If the customer does not confirm their intention to continue using the service, the service will be terminated upon the expiration of the package period.
10. Where a temporary halt to services is initiated due to customers reaching their credit limit or where any service fees remain unpaid, all services and benefits under this package will be suspended. Services and package benefits will only be resumed once the customer has paid all outstanding charges in full through the designated payment channels and in accordance with the applicable conditions.
11. The usage entitlements of each package are valid solely within the respective billing cycle. Any unused entitlements shall not be carried forward to subsequent billing cycles. All entitlements shall immediately terminate upon service cancellation, package modification, or transfer of ownership.
12. This package is for personal use. Any sub-leasing of these services or commercial use is prohibited.
13. Customers wishing to utilize port forwarding must first register on this website: www.thddns.net There are no fees involved and the following registration manuals can also be found there:
    • THDDNS registration manual for Private IPv4
    • THDDNS registration manual for Public IPv6
14. The following equipment and devices will be leased to customers:
    • One of WiFi6 AX3000 Router valued at 2,500 Baht
    • In the event that services are terminated for any reason, the customer must return all leased equipment back to an AIS Shop within 15 days after the services are terminated and in a suitable and serviceable condition. Should customers not return the product within the allotted time, or where the equipment is returned in a damaged state, the customer will be liable for damage fees to the company.

• This package is available exclusively to AIS 3BB Fibre3 subscribers who are registered and/or identified as natural persons only (the "Subscriber").
• The Subscriber will be entitled to use the PLAY ALL Package at no additional charge for a period of twenty-four (24) months commencing from the date on which the main package becomes effective. Such entitlement will be granted automatically without any additional subscription or activation. The Subscriber's entitlement to the PLAY ALL Package shall automatically terminate upon the expiry of such twenty-four (24)-month period or upon the termination or cancellation of the main package, whichever occurs first, in accordance with the conditions prescribed by MIMO Tech Company Limited (the "Company").
• Upon the main package becoming effective, the Subscriber will be entitled to access sports channels available on the AIS PLAY application, including, for example, Bundesliga, NBA, NFL, LPGA Tour, PGA Tour, DP World Tour, and ATP Tour, throughout the period during which the Subscriber remains entitled to the PLAY ALL Package. If the Subscriber cancels or terminates the main package, or if the Subscriber's entitlement to the PLAY ALL Package terminates for any reason, the Subscriber's entitlement to access such sports channels shall automatically terminate. The sports content available under the package may be changed or discontinued from time to time depending on the content rights granted to the Company by the relevant content licensors.
• The Subscriber may access content under the PLAY ALL Package through the AIS PLAY application on a maximum of one (1) device at any given time. The supported devices and operating systems are as follows:
• Smartphones and tablets running Android 9 or later, or iOS 11 or later; and
• Large-screen devices, including Android TV, Android Box, Samsung Smart TV (Tizen OS 6.0 or later), and AIS PLAYBOX.
• The Company reserves the right to cancel or modify the Subscriber's entitlement to the PLAY ALL Package if the Subscriber changes between prepaid and postpaid mobile services, ports to another telecommunications service provider, transfers ownership of the mobile number, changes the status of the Subscriber account, or takes any other action that results in the Subscriber no longer satisfying the eligibility requirements under the main package or any applicable promotional campaign.
• The entitlement to the PLAY ALL Package is personal to the Subscriber and is intended solely for personal use within Thailand. The Subscriber shall not use the package for commercial purposes or in any manner that may cause damage, adversely affect the quality of the service, or prejudice the rights of the Company or other subscribers. The Subscriber is prohibited from modifying, altering, distributing, forwarding, or sharing the Subscriber's user account with any third party without authorization. If the Company determines that the Subscriber has used the package in violation of any applicable law, these Package Terms and Conditions, or the intended purpose of the package, the Company reserves the right to suspend, modify, or terminate the service immediately.
• The PLAY ALL Package is provided as a benefit under the applicable main package or the relevant promotional campaign, as the case may be. The duration of such promotional benefit and the eligibility requirements shall be governed by the terms and conditions of the relevant main package or the applicable promotional campaign.
•  The Company reserves the right to amend the package details, benefits, eligibility requirements, or these Package Terms and Conditions. The Company will provide prior notice to Subscribers through its website or such other communication channels as designated by the Company.
• The Subscriber agrees that MIMO Tech Company Limited may collect, use, and process the Subscriber's personal data to the extent necessary for the purpose of providing the PLAY ALL Package, and may disclose such personal data to Advanced Wireless Network Company Limited for the purposes of providing the PLAY ALL Package, managing user accounts, verifying identity, providing after-sales services, and performing obligations under the relevant agreements. Such collection, use, processing, and disclosure of personal data shall be carried out in accordance with the Personal Data Protection Act B.E. 2562 (2019) and the Privacy Notice of the Advanced Info Service Public Company Limited Group, as amended from time to time, which is available at: https://www.ais.th/about-us/terms-and-legal/privacy-notice

“AIS Secure Net” (the “Service”) is the service facilitating the user to check and protect their devices from any inappropriate websites.

• “AIS Secure Net” is applicable under the following conditions:    
  1. available for the AIS network subscriber, both Post-Paid and Pre-Paid mobile phone services, and AIS Fibre3 home internet subscriber, under individual or corporate accounts (the “Customers”);
  2. AIS Secure Net shall be provide to the Customers only when the internet is connected via the AIS DNS network;
  3. the Service is free of charge and does not require subscription;
  4. the Customers of AIS and AIS Fibre3 are protected and alerted against various online threats while browsing the internet via AIS 5G, 4G and 3G such as scam websites or any other harmful websites. The system of this Service will automatically detect and block the risk of online threats on websites, with faster response, ensuring the highest level of safety and enjoyable online experience;
  5. the Customers must be in an active service status (not in the process of service suspension).
• "AIS Secure Net" will not be applicable under the following conditions:
  1. Use the internet via virtual private network (VPN)
  2. Use the Apple Private Relay service on iOS 15 and above versions
  3. Use of proxy server connection
  4. Connecting the internet via a public DNSO

ther conditions:

1. AWN will inspect and block only websites that may be considered as harmful or illegal.
2. AWN reserves the right to discontinue, modify the model of service provision, adjust the conditions of service, or add new features to the Service, at AWN’s discretion, with prior notice of any such mentioned changes.
3. AWN shall not be liable for any direct or indirect damages, losses or effects that may be caused by harmful websites that may not have been detected by the Service. The user should check and be careful when accessing websites for their own safety.
   

• Fixed Broadband Service is a co-speed of data usage service for both the receiving and sending of data. Therefore the quality and speed of internet depend on quantity, amount of Subscribers, the distance between the internet network and Subscriber’s premises, quality and efficiency of connecting devices including the server of the website which the Subscribers visit and may result in lower speeds of connection than the speeds specified in the Subscriber's package.
• During the daily high-traffic peak period is from 6:00 PM to 12:00 AM, massive usage may result in lower speeds of connection than the speeds specified in the subscriber's package.
• For the prevention and avoidance of effect on other Subscriber using of service, Service Provider reserves the right to specify the conditions prioritizes the collective interest of general Subscribers.