Enjoy greater peace of mind wherever you are

Customers may request Switch Service up to two times or Replacement Service once within a 12-month period.​

• For Switch Service, a service fee equal to 25% of the device’s regular retail price on the date of purchase, excluding promotional discounts, will apply in Year 1. The service fee will be 20% in Year 2 and 12% from Year 3 onwards. Only the device itself will be provided, excluding accessories. The customer must hand over the original device to the delivery service provider.​

• For Device Replacement, a service fee equal to 42.5% of the device’s RRP, excluding promotional discount will apply in Year 1. The service fee will be 30% in Year 2 and 22% from Year 3 onwards. Only the device will be provided, excluding accressosires. ​

• Service requests may be submitted through the AIS Care+ online channel 24 hours a day, by calling 098-585-1175 daily from 9:00 a.m. to 8:00 p.m., or through the LINE Official Account @AISCarePlus.​

• Device Switch and Device Replacement cannot be obtained through Apple Store or Apple Authorized Service Provider in Thailand or abroad.​

• Devices provided through Switch Service or Replacement Service are covered by a 12-month warranty commencing on the date the customer receives the device. The warranty covers defects caused by manufacturing faults or software-related issues.​

• For device replacement requests, ownership of the originally registered device will be transferred to the service provider.​

• Request for a different device color are subject to product availability at the time of service​

• The service provider reserves the right to refuse, cancel the services, or pursue legal action if fraudulent or unlawful intent or activity is detected​

• Devices provided under device switch or device replacement service are Apple replacement devices.​

• Services are provided by Bolttech Device Protection (Thailand) Co., Ltd.​

• Customer may request the service for device damage an unlimited number of times. A service fee will apply to each service request as follows: ​
  
  • Screen replacement service fee: 1,000 Baht
  • Back glass replacement service fee: 1,000 Baht
  • Other damage service fee: 3,300 Baht (for damages other than the screen and back glass)
  • Hardware Services: No service fee
  • Battery replacement: No service fee where the battery retains less than 80% of its original specified capacity​
• For iPhone Duo, customer may request the service for device damage an unlimited number of times. A service fee will apply to each service request as follows: ​
  
  • Front screen replacement service fee: 1,000 Baht
  • Back glass replacement service fee: 1,000 Baht
  • Surface Material replacement service fee: 690 Baht
  • Inner display replacement service fee: 3,300 Baht
  • Other damage service fee: 3,300 Baht (for damages other than the screen and back glass)
  • Hardware Services: No service fee
  • Battery replacement: No service fee where the battery retains less than 80% of its original specified capacity​
• If both the screen and back glass are replaced, both parts must be paid for separately (a total of 2,000 Baht).
• Back glass replacement does not cover iPhone SE and models before iPhone 12.

• Repaired Device is covered by 3-month service warranty from the date that customer receives the device. The warranty covers manufacturing defects and software-related issues only.​

• Customers may obtain service at an Apple Store or Apple Authorized Service Provider.​

• Service may also be available in certain countries outside Thailand. For further information, please contact Apple Support.​

• Where AppleCare Services are obtained outside Thailand, the applicable currency, service fees, and replacement parts will be subject to the terms and conditions applicable in the country where the service is provided.​

• Hardware Service covers defects in materials and workmanship affecting the device and the original accessory included in the original packaging, limited to the charging cable.​

• Switch and Replacement Services cannot be requested through an Apple Store or Apple Authorized Service Provider.​

• Same-day service availability may vary by region. For international service, Apple may repair the device or replace parts using an iPhone model or parts that are comparable and compliant with local standards. All service are subject to applicable terms and conditions.​

• If the device cannot be repaired, please contact AIS Care+ to request an alternative available service.​

Battery service applies only to the iPhone and the original accessories supplied with the device. Battery service is athe battery retains less than 80% of its original specified capacity. For full details, please refer to the applicable terms at Apple’s website: www.apple.com/th/legal/salessupport/applecare/applecareplus/th/ 

• The device will be delivered only to the registered service subscriber. The recipient must present a valid national ID card as proof of identity. Authorization of another person to receive the device on the subscriber’s behalf is not permitted.
• For Screen Replacement Service, the estimated delivery time after successful collection of the device from the customer is:
  • Bangkok and surrounding metropolitan areas: within 1 day
  • Other provinces: within 2-7 days, depending on the service area
• For Switch or Replacement Service, the estimated delivery time after the service request has been received and full payment has been completed is:
  • Bangkok and surrounding metropolitan areas: within 6 hours for service requests submitted between 9:00 a.m. and 2:00 p.m.
  • Other provinces: within 1-5 days, depending on the service area
• Delivery periods exclude public holidays.
• If the service is delayed or the device is not delivered within the specified timeframe, the customer may be entitled to compensation comprising the following:
  • A refund of the Package Fee corresponding to the remaining service period, up to a maximum of 12 months; and
  • A refund of the service fee already paid for the applicable service:
    • Switch Service: 25% of RRP in Year 1, 20% of RRP in Year 2, and 12% of RRP from Year 3 onwards; or
    • Replacement Service: 42.5% of RRP in Year 1, 30% of RRP in Year 2, and 22% of RRP from Year 3 onwards.

Refunds will be transferred to the customer’s bank account or made through another method determined by the service provider. The customer will be responsible for any applicable taxes. Other terms and conditions are subject to the service provider’s requirements.

• This service is available to AIS postpaid customers registered under an individual’s name who purchase an eligible device through AIS distribution channels.
• Package Fees are inclusive of VAT.
• One mobile number may register up to three (3) devices (1 Mobile Number / 3 IMEIs).
• The Package Fee is determined based on the device’s regular retail price on the date of purchase. Fees for Device Damage Service, Switch Service, and Replacement Service are not included in the Package Fee.
• The service will become effective once the customer receives an SMS confirming successful subscription.
• For customers subscribing to a monthly package, the package will automatically renew for the following month.
• For customers subscribing to a 12-month package, upon completion of the first 12-month period, the package will automatically convert to a monthly subscription. The Package Fee for Month 13 will be waived, and monthly Package Fees will apply from Month 14 onwards until the customer cancels the service.
• Customers may continuously subscribe to the service for a maximum period of 72 months.
• If a registered device is repairable, including but not limited to screen damage, but the required repair parts are unavailable, the customer will receive a replacement device without being charged the Switch Service Fee. However, applicable repair service fees may still apply.
• Package Fees for all packages are calculated on a date-to-date basis (time to midnight).
• If the customer receives a new device under the manufacturer’s or distributor’s device warranty rights or conditions, the customer must immediately update the IMEI registered under AIS Care+ with AppleCare Services at an AIS Shop or AIS Telewiz store. Proof of device replacement issued by the relevant manufacturer’s service center must be presented.
• The Company reserves the right not to refund any fees under any circumstances if the customer cancels the service before the end of the applicable service period or if the service is terminated for any reason.
• If the customer temporarily suspends the mobile number for more than 60 days, the service will be deemed terminated.
• If the customer’s mobile number is disconnected, the service will be deemed terminated.
• If the customer terminates the mobile number, changes the mobile service from postpaid to prepaid, or ports the number to another network, the service will be deemed terminated.
• AIS Care+ is a device care service for customers who purchase mobile devices from AIS. It is not insurance.
• Customers can manage their AIS Care+ package through the LINE Official Account @AISCarePlus by selecting “Manage My Account.”

• This offer is available exclusively to AIS postpaid customers registered under an individual’s name who purchase any eligible iPhone from AIS.​
• Customers purchasing through the AIS Online Store are eligible for the one-month free package by adding the device care service on the product order page and providing the mobile number to which the benefit will be applied. The package will commence from the date the customer receives the product. The applicable Package Fee will be charged to the customer’s AIS service bill.​
• Customers will receive one (1) month of AIS Care+ free of charge when they agree to subscribe to the service on the device purchase date only.​
• For customers subscribing to a monthly package, the first month’s Package Fee will be waived. The monthly Package Fee will then be automatically charged from the second billing cycle onwards until the customer cancels the service.​
• For customers subscribing to a 12-month package, one month will be provided free of charge in Month 13. The subscription will then continue on a monthly basis, with the Package Fee charged from Month 14 onwards until the customer cancels the service.​
• The Package Fee is determined based on the device’s regular retail price on the date of purchase, excluding promotional discounts. Fees for Switch or Replacement Services are not included.​
• Other terms and conditions, including the applicable service request terms are subject to the conditions prescribed by the Company.​