Terms and Conditions

  1. For AlS postpaid and prepaid subscribers who have automatically activated International Roaming service and have an active status with no temporary service suspension, they must be registered as individual subscribers of the AIS network and be the owner of a phone number registered to the insurance policy. Customers can check if their names and phone numbers are covered by insurance, which must match in order to log in to the myAIS application.
  2. The package subscription is available from April 1, 2024 onward.
  3. The service rates exclude 7% VAT. The details are as follows:
    1. The Global package is priced at 1,499 baht and includes free coverage for Plan 15 Days travel insurance. Customers receive allowances of 5 minutes for calling back to Thailand and making or receiving calls in the roaming country, as well as a 12 GB data allowance for use in the specified country for 15 days. If they use up the data allowance before the end of this period, customers can continue using the internet at a speed of 128 Kbps until the 15-day validity period expires.
    2. This package allowance does not include usage for contacting MSIG Insurance. Customers will be charged regular roaming rates for each country and network used. 
  4. Package duration calculation:
    1. For postpaid subscribers, the package starts from the moment of subscription. The package validity will be calculated in 24-hour cycles, according to Thailand time.
      • If customers want to subscribe to a package in advance (without immediate activation), they can choose an activation date and time through the myAIS app.
      • For prepaid subscribers, the package starts from the first time they make a call, receive a call, or connect to the internet while abroad. The package validity will be calculated in 24-hour cycles, according to Thailand time. Once the package is activated, it must be used within 60 days in a foreign country.
  5. Subscribers can use the package according to the specified start and end dates mentioned in the confirmation SMS from the Company. and can be activated only after the customer has received the confirmation SMS confirming the successful subscription to the package.
  6. Please restart the device after receiving the package confirmation SMS before using the package
  7. In the event of using services in other countries or networks provided by other operators that do not fall within the conditions of each package, or exceeding the duration of the package, the usage will be charged at the normal roaming rates according to each country and network where the service is utilized.
  8. In the event of subscribing to this package without any usage, the package fee will not be refunded (Roam Fair service is not applicable).
  9. Once you have successfully subscribed to the package, you cannot change the travel date or request cancellation or refund of the package in case it is not be used.
  10. To check the amount of roaming internet usage, dial *111*6# and make a call.
  11. Subscribers can subscribe to this package multiple times simultaneously. The entitlement to free travel insurance will be received according to the number of packages subscribed. Customers must register for the free travel insurance entitlement corresponding to the number of packages subscribed.

Terms and Conditions (Insured person) 

  1. Must be Thai nationality and have residence in Thailand; and
  2. Must be 1-70 years old; and
  3. Must be an AIS network phone user who applied for Ready2Fly Plus package as specified, included travel insurance and already registered for the insurance policy on behalf of an individual only; and
  4. Must apply the package and register to get insurance coverage at least 2 hours before departure from Thailand. The registration link will be sent via SMS confirming successful package subscription
  5. Must apply one package only during the same travel period
  6. Must depart from Thailand and return to Thailand only
  7. Must be in fit to fly condition. No part of the organ is disabled
  8. Allows Advanced Wireless Network Co., Ltd. to disclose personal information, name-surname, telephone number, email address and package information to Advanced Digital Distribution Co., Ltd. for coordinating this insurance and MSIG Insurance (Thailand) Public Company Limited for registration and underwriting
  9. Allows hospitals and clinics, insurance company staff or related organizations disclose information to MSIG Insurance (Thailand) Public Company Limited when requesting insured person's information and exceptions
  10. The company reserves the right to provide coverage to customers with complete and accurate names and surnames as per the specified conditions.
  11. Only one insurance policy under this policy can be requested during the same travel period.
  12. Travel must commence from Thailand and end in Thailand only.
  13. The details, conditions, coverage terms, and exclusions are specified in the policy. Please carefully review and understand the conditions and coverage terms before deciding to subscribe to the Roaming Package with complimentary travel insurance from MSIG. For details, inquiries, or clarification regarding the conditions, coverage terms, and exclusions, please contact:
    • MSIG Call Center at 02 007 9009 before and after your journey. Operating hours are Monday to Friday from 8:30 AM to 9:00 PM and Saturday from 9:30 AM to 6:00 PM.
    • For emergency assistance during your travel, you can contact MSIG Assist (24 hours worldwide) at +66 2039 5704 for travel and medical assistance.
  14. This Overseas Travel Insurance does not cover person(s) travelling to or within countries as follows: Afghanistan, Azerbaijan, Cuba, Iraq, Iran, Israel, Kyrgyzstan, Lebanon, Libya, Nicaragua, North Korea, Pakistan, Palestine, Syria, Tajikistan, Turkmenistan, Uzbekistan, Nepal (for the Climbing and Trekking purpose only), Russia, Ukraine
  15. Claim procedure, after returning to Thailand, you can contact the insurance company to make a claim for damages that occurred during the period of the package subscribed by the customer.