How to transfer eSIM to new device 

IMPORTANT!! You will not be able to complete the transaction if you do not complete all the steps.

What you need before transferring eSIM to another device

  1. Consult the device manual before switching to eSIM
    1. Only compatible with iPhones: iPhone XS, iPhone XS Max, iPhone XR, or any newer iPhone models with iOS version 15.4 or later. and iPad Cellular model (eSIM compatible) with iOS 16.1 or later
    2. To transfer the eSIM between iPhones, the transfer device must be running an iOS 15.4 or later
    3. The eSIM transfer available for Apple only. Any other devices are not eligible
  2. The phone number must have VoLTE and VoWiFi services enabled
    How to subscribe to the services:
    1. For VoLTE service, dial *412*1#Call. For more information Click
    2. For VoWiFi service, dial *399*1# Call or Click
    3. For more information Click
  3. Connect to a WiFi network
  4. Turn on the device security services on your current iPhone and your new iPhone for transferring the eSIM
    1. Log in to the iCloud on your iPhone View the steps here
    2. Activate Apple ID Two-Factor Authentication service View the steps here
    3. Turn on Face ID / Passcode Lock service View the steps here
    4. Complete the iMessage registration View the steps here
  5. To ensure eSIM transfer completion, make sure to keep your phones near each other until the transfer and set up are finished


Suggestion: It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the iCloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it

How to transfer eSIM to new device

Step 1
On your new iPhone :

Go to Settings 
select Cellular

Select Set Up Cellular

Start searching for nearby iPhone

Step 2

On your current iPhone:
Select Continue

On your New iPhone:
Display Verification Code

On your current iPhone:
Fill in Verification Code

On your New iPhone:
Select Transfer from another iPhone

On your current iPhone:

On your current iPhone:
Select Transfer Number

On your current iPhone:
Select OK

On your current iPhone:
Select Continue

Step 3
On your New iPhone: 
The system will forward you to the AIS web sheet 

Enter your ID card
or passport number,
Select Next

Please read the terms and 
conditionsof the service
and Select “Accept” 
and  Next to proceed

Verify the information before
confirming the eSIM conversion.
Select Confirm to proceed

The screen will display a message
that the eSIM conversion process
has been completed.
Please wait for
the confirmation SMS

Step 4
On your New iPhone: 

Select Done

Display the transferred number
and wait for SMS confirmation 

On your Current iPhone:
The system will disable cellular service.

IMPORTANT!! You will not be able to complete the transaction if you do not complete all the steps.

What you need before transferring eSIM to another device

  1. Check your device eSIM compatibility.
    Only compatible with iPad Cellular model (eSIM compatible) with iOS 16 or later ***Can only transfer between iPad and iPad.
  2. Set a screen lock for the current device before the transaction
  3. The phone number must have VoLTE and VoWiFi services enabled
    How to subscribe to the services:
    1.For VoLTE service, dial *412*1#Call. or Click  ,For more information Click
    2.For VoWiFi service, dial *399*1# Call or Click ,For more information Click
  4. Connect to a WiFi network  Except for iPad Air M2 and iPad Pro M4 or later, it can be done without Wi-Fi connection.
  5. To ensure eSIM transfer completion, make sure to keep your phones near each other until the transfer and set up are finished (distance not exceeding 15 cm.)


Suggestion: It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the iCloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it.

How to transfer eSIM to new iPad

Step 1
On your new iPad:

Go to Settings menu
Tab Cellular Data

Tap Transfer iPad plan

Show Verification Code

Step 2
On your current iPad:

Enter Verification Code

Waiting for connection

Transfer Cellular

On your new iPad:

Select your plan to transfer

Tab Transfer

Step 3
On your New iPad: The system will forward you to the AIS website:

Enter your ID card
or passport number

Please read the terms and conditions
of the service and choose “
Accept the Terms and
Conditions” to proceed

Verify the information before
confirming the eSIM conversion.
Select Confirm to proceed

The screen will display a message
that the eSIM conversion process
has been completed.
Please wait for the confirmation SMS

Step 4
Installation completed You can check it from The cellular data bar is on and internet connection signal

IMPORTANT!! You will not be able to complete the transaction if you do not complete all the steps.

What you need before transferring eSIM to another device

  1. Check your device eSIM compatibility.
    SAMSUNG model with Android version 13 or later + OneUI 5.1.1 or later
    Supports both eSIM transfer to new device and receive eSIM transfer from another device
    Galaxy series S22 / S23
    Galaxy series Z Fold4 / Z Flip4 , Z Fold5 / Z Flip5
    Supports eSIM transfer to new device only (not support receive eSIM transfer from another device)
    Galaxy X cover 6 Pro
    Galaxy A Series บาง Model : A22 / A33 5G / A34 5G / A52 / A52 5G / A52s
    5G / A53 5G / A54 5G
    Galaxy series S20 / S21
    Galaxy Note 10 Lite / Note 20 Series
    Galaxy series Z Fold / Z Flip / Z Fold2 / Z Flip2 / Z Fold3 / Z Flip3
  2. Set a screen lock for both the current device and the new device before the transaction
  3. The phone number must have VoLTE and VoWiFi services enabled How to subscribe to the services:
    • For VoLTE service, dial *412*1#Call. For more information Click
    • For VoWiFi service, dial *399*1# Call or Click
  1. Connect to a WiFi network
    • To complete the transaction, please connect to a strong and stable WiFi  before starting.
    • To ensure eSIM transfer completion, make sure to keep your phones near each other until the transfer and set up are finished (no more than 1 meter)

     

    Suggestion It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the SAMSUNG Cloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it.

Step 1
On your new SAMSUNG:

Go to Setting Menu > Cellular

Tap SIM manager 

Tap add eSIM

Tap Transfer SIM from other device

*Display “Searching
for devices nearby” 

Step 2
On your current SAMSUNG:

Tap Transfe

On your new SAMSUNG
Display Verification code

Enter Verification code

On your new SAMSUNG
Select mobile number to transfer
to New Device 

Tap Confirm

Step 3
On your New SAMSUNG: The system will forward you to the AIS website

Enter your ID card or
passport number

Please read the terms and
conditions of the service and
choose “Accept the Terms and
Conditions” to proceed

Verify the information before
confirming the eSIM conversion.
Select Confirm to proceed

The screen will display
a message that the eSIM
conversion process has
been completed. Please wait for
the confirmation SMS

Step 4
On your new SAMSUNG:
The system will download the eSIM onto your new SAMSUNG and deactivate the previous SIM card or eSIM on the previous SAMSUNG
Try calling someone from your SAMSUNG using the new eSIM to test the network connectivity

On your previous SAMSUNG:

On your new SAMSUNG: