In compliance with the government’s cyber crime prevention measures to enhance the security of mobile banking usage.

For AIS Enterprise and foreign customers registered under company’s or
organization’s name who have received notifications via the banking app, AIS
provides convenience by allowing you to update the name of mobile number user
to match your Mobile Banking account through AIS eBusiness Portal.

This process must be completed by April 30, 2025. Failure to comply may
result in the suspension of mobile banking services.
*For customers who have not yet received the notification, you can proceed in advance to be prepared for the next announcement.
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Note
  • To add or update the name of mobile phone number user to match Mobile Banking account through AIS eBusiness Portal after April 30, 2025, user information will not be updated with the bank due to exceeding the bank's specified time. If you wish to edit any information, please contact the bank where you have opened a mobile banking service.
  • The conditions for opening a new bank account to use Mobile Banking services depend on the discretion of each bank.

How to proceed

Step 1
AIS eBusiness Portal

  • For AIS Enterprise and foreign customers registered under company’s or organization’s name, AIS provides convenience by allowing an authorized person of a company or an organization can add and update the name of mobile phone number user to match the registered banking account through AIS eBusiness Portal.
  • The mobile phone number user can contact your company’s or organization's administrator to request permission to use the number registered under the entity's name for Mobile Banking services in your name. If your organization grants permission, the administrator should proceed to add the number user's information through the AIS eBusiness Portal.
  • Proceeding through AIS eBusiness Portal for a company/an organization administrator will be available for postpaid and prepaid customers.

Step 1
Bank

Contact a bank and bring the following documents to update the mobile phone number user to match your mobile banking account name at a bank.

1.A certification document from the company specifying: 

  • Employee’s Name
  • The Phone number authorized for use with Mobile Banking 
    OR

2. AIS invoice or AIS receipt with the employee’s name on it

*All documents must be certified as true copies by an authorized signatory of the company, with the company seal (if any) at the end of the signature. 

The steps for the organization's administrator are as follows:

Step 1
Log into the website eBusiness Portal Learn how to register here

Step 2
Select the "Services" menu and select "Manage employee information"

In case you cannot use the “Set Authorization for Corp.eService User/Manage Employee Information” menu:

  • An authorized person of a company or an organization can prepare the documents and send them to your Business Consultant to enable the menu access rights. See details here 
  • Download the application form to Request for Subscribe/ Amend/ Terminate Usage of eBusiness Portal/IoT  for AIS eBusiness Portal Click here
Step 3
Select the company you want to make a transaction

Step 4
Press the "Add Number" button then enter the details of the mobile phone number user

Note: For foreign customers using a passport, please enter the passport number you used to register for Mobile Banking.

Download the manual to manage employee information via the eBusiness Portal here.
Download


Registration Process for New eBusiness Portal Users

Fill in information to apply for  eBusiness Portal service through the  AIS eBusiness Portal
Upload important documents* to the website
AIS verifies all the documents in 3 working days
You will receive an email containing your password for the service
Manage employee information via the eBusiness Portal

*Upload important documents to the website

1. Copy of National ID Card or other government-issued ID Card with photo ID and National ID number, or copy of Passport with copy of Work Permit from Ministry of Labour not more than 1 year validity, of person authorized to sign on the company’s behalf

2. Copy of document giving Power of Attorney (if any)

3. Labour not more than 1 year validity, of person granted Power of Attorney (if any)

Download the manual for eBusiness Portal Standard registration here
Download


For mobile number users (mobile holder) registered under a corporate name and using mobile banking, you can update mobile number user name to match the bank account name used for mobile banking to ensure continuous mobile banking service. There are two ways to do this:

Step 1
Contact an authorized person of a company or an organization

  • Mobile number users can contact an authorized person of a company or an organization to request permission to use a registered corporate number for mobile banking services in their name. If the organization grants permission, the administrator can add the user's number information through AIS eBusiness Portal. See the steps here

Step 1
Bank

1.If you want to use the same phone number registered under a corporate name and have mobile banking services Please contact a bank and bring the following documents to update the mobile phone number user to match your mobile banking account name at a bank.

1.A certification document from the company specifying: 

  • Employee’s Name
  • The phone number authorized for use with Mobile Banking
    OR

2.AIS invoice or AIS receipt with the employee’s name on it

**All documents must be certified as true copies by an authorized signatory of the company, with the company seal (if any) at the end of the signature. **

2. If you cannot use the phone number registered under the previous  corporate name and need to change the mobile phone number to match the name registered with the mobile banking account, you can contact a bank to update a new mobile phone number that matches the mobile banking  account name. 

The process for updating the name of mobile number user to match your Mobile Banking account through AIS eBusiness Portal.

To ensure continuous usage of mobile banking service for enterprise customers, AIS provides the convenience of allowing an authorized person from a company or organization to add and update the name of mobile phone number user to match the registered banking account through AIS eBusiness Portal.

FAQ

It will be separated into 2 groups: 

  • Group 1: Those who received a notification from the banking app can still use mobile banking services as normal until the examination is completed. After that, the bank will gradually suspend the service starting from June 2025.
  • Group 2: Those who did not receive a notification from the banking app can continue to use mobile banking services as usual.

Those who received a notification from the banking app and:

  • Filled in information through AIS eBusiness Portal before 30 April 2025, mobile banking services will not be suspended.
  • Proceeded at a bank and mobile banking services were suspended, please contact the bank for more information.  (For the steps to reactivate the service, please wait for communication from the bank.)

For customers who proceed after 30 April 2025, you can do so in advance to be prepared for the next announcement or next examination.

You can contact the bank where you wish to use mobile banking services. The activation of the service will be at the discretion of the bank.

In compliance with the government’s cyber crime prevention measures to enhance the security of mobile banking usage, For AIS Enterprise and foreign customers registered under company’s or organization’s name, AIS provides convenience by allowing an authorized person of a company or an organization can add and update the name of mobile phone number user to match the registered banking account through AIS eBusiness Portal (only for those who have received notifications through the banking app).

In the case where the mobile phone number is registered under the name of a legal entity and is used by an employee within the organization. For example, a corporate customer registered under the name "Advanced Wireless Network Co., Ltd." but the mobile phone number is registered under the name of a legal entity and is used by an employee within the organization "Ms. Ounjai Jaioun" the mobile phone user must be updated to match the Mobile Banking account.

The steps for the organization's administrator are as follows:

  1. Log into AIS eBusiness Portal Website
  2. Select the "Services" menu and select "Manage Employee Information."
  3. Select the company you want to make a transaction.
  4. Click the "Add Number" button and enter the details of the mobile phone number user.

Note: For foreign customers using a passport, please enter the passport number you used to register for Mobile Banking.

If you have not registered for the AIS eBusiness Portal service, the company/organization administrator can register via AIS eBusiness Portal. Then, follow the steps to add the information of the mobile phone number user registered under the name of company/organization.

The government agency will send the information back to AIS for verification of the data entered by the customer in AIS eBusiness Portal after April 30, 2025.

You can add, remove, or edit user information through AIS eBusiness Portal until April 30, 2025 To query information to check the details updated in AIS eBusiness Portal:


1. Go to Services > Menu “Manage Employee Information”
2. Enter mobile phone number information and click Search.
3. If you need to edit the number, please update the information and then click "Add Number" button.
4. If you have uploaded by using an Excel file, please update the information and upload again.

It is recommended to contact the bank where you use Mobile Banking services.

Only for those who have received notifications through the banking app, the process must be completed by April 30, 2025. Failure to comply may result in the suspension of mobile banking services.

Please contact the bank to request changing the mobile phone number used for Mobile Banking to another number, where the registered name is the same as the bank account owner's name.

  • Postpaid customers can bring ownership transfer documents to AIS Shop, Telewiz, or AIS Buddy Exclusive to change the service user's name.
  • Prepaid customers can present their ID card or supporting documents (in case of a corporate account) at AIS Shop, Telewiz, AIS Buddy, or authorized dealers nationwide to change the service user's name.

The mobile user can contact the company/organization administrator to add the information of the mobile number holder registered under the name of company/organization via AIS eBusiness Portal service.

For customers who have not yet received notifications, you can proceed in advance to be prepared for the next announcement.

If the change is made to match the mobile banking account name, those privileges will remain intact.

A corporate customer who has registered for AIS eBusiness Portal service for general transactions but has not registered for  the Set Authorization for Corp.eService User/Manage Employee Information, therefore they will not have access to the 'Services' and  'Manage Employee Information' menus. This is necessary for managing the user data of mobile phone numbers registered under corporate name to match the mobile banking account.

In case a customer wishes to request additional rights in AIS eBusiness Portal using the same Username registered for the service, an authorized person of a company or an organization can follow these steps:

  • Please prepare the documents (original copies) to be sent to your AIS Business Consultant to grant access to the menu features. See details here
  • Download the application form to Request for Subscribe/ Amend/ Terminate Usage of eBusiness Portal/IoT for the eBusiness Portal  Click here