About AIS Care+
Prices and service fees
How to get the services
FAQs
Request a service
care_about_gril

It appears that problems with your smartphones
or tablets often come up accidentally

AIS Care+

AIS Care+ is a service that offers more
exclusive care for your device. After your
purchase of a smartphone or tablet from AIS

simply apply for a AIS Care+ package, and you will be
entitled to the rights to have a device switch
or device replacement up to 2 times and
a screen replacement once within 12 months.

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benefit you?

How does AIS Care+

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Easy application
Simply inform us,
and there are
no documents
required.

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One free
screen
replacement
With a 3 month
warranty.

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Both old and new
devices apply
Just apply within
30 days, and no
device inspection
is required.

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Reach us with
total ease
Contact us online
24 hours or
Call Center.*

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Make your
own choice
Enjoy the freedom
to choose the model,
color or even the
brand of your
device (as
presented).

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On-time
delivery
In case of a delivery delay, a refund
will be offered.

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Send/receive
your device
right at home
Save your cost with
no need for a trip
to shop.

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Get a warranty
for up to
12 months
After a device
switch or
replacement.

Prices and service fees

What are the service fees?

AIS Care+ involves 2 service fees

Package fee
for the AIS Care+ services
which can be applied for
monthly or as a 12 month plan
Device service fee
in case of a device
switch or replacement

Package Prices

Dependent upon the price of the device for which the service is applied

Regular prices (Baht)
2,000 - 5,000
49
Baht/month
539
Baht/12 month
Regular prices (Baht)
5,001 - 10,000
79
Baht/month
869
Baht/12 month
Regular prices (Baht)
10,001 - 20,000
139
Baht/month
1,529
Baht/12 month
Regular prices (Baht)
20,001 - 30,000
169
Baht/month
1,859
Baht/12 month
Regular prices (Baht)
30,001 - 40,000
189
Baht/month
2,079
Baht/12 month
Regular prices (Baht)
40,001 - 60,000
259
Baht/month
2,849
Baht/12 month
Regular prices (Baht)
60,001 - 80,000
559
Baht/month
6,149
Baht/12 month
* The package applied shall be automatically renewed for a continued care service. Cancellation can be made anytime (no application can be resubmitted for a device with the same IMEI number).
Package terms and conditions
  • The package prices are VAT inclusive.
  • AIS Care+ packages are applicable to customers who have purchased devices from AIS or AIS dealers (under Advanced Wireless Network Co., Ltd.) only.
  • The packages are applicable to customers using AIS Postpaid numbers registered as individual users only.
  • The AIS Care+ package price depends on the regular price of the customer’s device (exclusive of any discount).
  • One number is entitled to package application for up to 3 devices only (1 mobile number/ 3 IMEIs).
  • The package becomes active once an SMS confirming successful application is received.
  • Postpaid packages shall automatically be renewed in the following month.
  • In case of application for a 12 month plan, the package shall automatically be renewed as a monthly package of the same price range at the beginning of the second year. However, a free package will be offered in the 13th month, and it will be charged from the 14th month onwards unless package cancellation is made.
  • The application can be made for up to 48 months continuously only.
  • All package fees are based on a date-to-date and time-to-midnight basis.
  • In case of service cancellation prior to the stipulated time or premature termination of the service for any reasons, the company reserves the right not to give a refund under any circumstances.
  • The customer’s request for temporary mobile service suspension for over 60 days will automatically result in the AIS Care+ service termination.
  • In case of service suspension, the AIS Care+ services shall be deemed terminated.
  • In case of mobile service cancellation, change from postpaid to prepaid services, or move to another network, the AIS Care+ services shall be deemed terminated.
  • AIS Care+ is a form of services intended to provide exclusive care for AIS customers; it is not an insurance.
  • To cancel AIS Care+, please dial *534*0#

Detail on the services

What services do I get?

After the package application, you may enjoy AIS Care+ services as follows

Free screen replacement
Once with no service fee to be incurred

Device switch
The original device for which the package application has been made shall be exchanged with an AIS Care+ device,
25% of the device price will be charged.

Device replacement
In case where no original device is present for replacement
42.5% of the device price will be charged.

"Feel free to make your choice"
when you request a device switch or replacement

Same model same color
Same model different color
Different brand, different model (as presented)
* The service rate shall be calculated according to the regular device price on the service application date (exclusive of the promotion that applies).
** The service depends on the stock availability at the time of service.
*** The devices that are switch/replaced are refurbished items certified by the manufacturers (REFURBISHED).

How many times can I use
the services?

Care+ services are offered to you three times per
12 month
cycle as follows:

Example Type 1

Free screen replacement
1

Device switch
1

Device replacement
1

Free screen replacement 1
Device switch 1
Device replacement 1

Example Type 2

Free screen replacement
1

Device switch
2

Free screen replacement 1
Device switch 2

Example Type 3

Free screen replacement
1

Device replacement
2

Free screen replacement 1
Device replacement 2

Service terms and conditions
  • The device protection solutions are offered by Bolttech Device Protection (Thailand) Limited.
  • The device switch to another brand or model will be subject to the service provider’s stipulation.
  • The switch or replacement devices come with a 12 month warranty from the date of device delivery. (The warranty covers physical damage to the device due to manufacturing errors only.)
  • A warranty is provided for a replaced screen for three months from the date of device delivery.
  • In case of a device switch, the old device must be handed to AIS upon delivery of the AIS Care+ device.
  • The lost device as reported by the customer is deemed as a property of the service provider.
  • The service provider is entitled to the right to reject or cancel the services, or take legal action in case it is found that the customer’s use of the services involves intentional deception or illegal action.
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AIS Shops
all branches
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AIS
Buddy
all branches
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Telewiz
all branches
Apply
by yourselfpress *534*1#
Follow easy steps.
Where to apply for the package?
Application can be made right after your device purchase or within 30 days no inspection is required

How to get the services

Easy, contact online 24 hours, please go to
https://ais-careplus.bolttech.co.th
or
Click
Contact Call Center daily at 098-585-1175 from 09.00 to 20.00 (Free calls within AIS network)

STEP 1
Make your request

For screen replacement, device switch or device replacement.

STEP 2
Make a payment

for your device switch or device replacement. (By cash or credit card)

STEP 3
Wait

for the device delivery.

Delivery Time

For “Device switch or replacement”

Bangkok and its vicinity
Within 6 hours

For a service request from 08:00 to 14:00

Other provinces
Within 24 hours minimum

depending on the area

Delivery time for different areas
6 hours BangkokSamut PrakanNonthaburiPathum ThaniMahachaiSalaya
1 day Nakhon PathomNakhon NayokSamut SakhonSamut SongkhramChachoengsaoSaraburiPhra Nakhon Si Ayutthaya
2 days Nakhon RatchasimaRatchaburiChonburiRayongPhetchaburiPrachuap Khiri KhanLop BuriSing BuriChainatNakhon SawanUthai ThaniSuphan BuriAng ThongChiang MaiLamphunPhitsanulokKhon KaenLampangChiang RaiSukhothaiKamphaeng PhetPhichitPhetchabunKanchanaburiUdon ThaniSakon NakhonUbon RatchathaniPhang NgaPhuketKrabiNakhon Si ThammaratPhatthalungSatunPhayaoNanPhraeTakUttaraditLoeiNong KhaiBueng KanNakhon PhanomMukdahanKalasinAmnart CharoenYasothonRoi EtMaha SarakhamSisaketSurinBuriramSa KaeoPrachinburiChanthaburiTratChumphonRanongTrangNong Bua La PhuChaiyaphumSongkhlaSurat Thani
5 days Mae Hong SonYalaPattaniNarathiwatIslands (Koh Samui, Koh Pha-ngan, Koh Tao, Koh Chang, etc.)

For “Screen replacement”

Bangkok and its vicinity
Within 1 day
Other provinces
Within 2 days minimum

depending on the area

Delivery time for different areas
1 day BangkokSamut PrakanNonthaburiPathum ThaniMahachaiSalaya •Nakhon PathomSamut SakhonSamut Songkhram
2 days PhuketLampangNakhon SawanUdon ThaniSakon NakhonPrachuap Khiri KhanNakhon Si ThammaratChonburiRayongSurat ThaniSongkhlaChiang MaiChiang RaiPhitsanulokKhon KaenPhra Nakhon Si AyutthayaNakhon Ratchasima
4 days RatchaburiLamphunNakhon NayokSukhothaiKamphaengphetPhichitPhetchabunUthai ThaniLopburiSingburiChainatKanchanaburiSuphanburiAng ThongUbon RatchathaniPhetchaburiPhang NgaKrabiPhatthalungSatunPhayaoNanPhraeTakUtaraditLoeiNong Khai Bueng KanNakhon Phanom MukdahanKalasinAmnat CharoenYasothonRoi EtMaha SarakhamSi SaketSurinBuriramSa KaeoPrachin BuriChanthaburiTradChumphonRanong TrangNong Bua LamphuChaiyaphumChacheongsaoSaraburi
7 days Mae Hong SonYalaPattaniNarathiwatIslands (Koh Samui, Koh Pha-ngan, Koh Tao, Koh Chang, etc.)
Delivery terms and conditions
  • The device delivery shall be made to the service subscriber only. The service subscriber shall be required to present his/her ID card, and no representative shall be allowed to receive the new device.
  • The delivery lead time does not include holidays.
  • “In case of a screen replacement”, the delivery lead time will start from the moment when the device is successfully received from the customer.
  • “In case of a device switch or replacement”, the delivery lead time will start from the moment when the service request is made and the customer’s payment is complete.
  • You are entitled to the right to request a compensation for a delayed service/delivery, which may cover the two categories below:
    • 1. Compensation for the package fee based on the remaining service period of up to 12 months.
    • 2. Compensation for the 25% device exchange or 42.5% device replacement that has been paid.
    *The customer will be subject to any tax incurred. Terms and conditions apply.
  • The compensation shall be transferred to the customer’s bank account or as stipulated by the service provider.

FAQs

Q. Is AIS Care+ applicable to customers with a device purchased elsewhere?
A. No. This service is available for customers who have purchased a device from AIS or AIS dealers (under Advanced Wireless Network Co., Ltd.) only.
Q. Is AIS Care+ applicable to customers who have purchased a device from AIS but are not using an AIS number?
A. Yes. However, the customer will be required to get a new SIM from AIS since this service is intended for AIS prepaid customers only.
Q. There is a package fee, and why is there a service fee to pay?
A.
  • AIS Care+ involves two fees: the “package fee” to confirm the customer’s application for the monthly or yearly AIS Care+ service,
  • and the “service fee”, which will be incurred in case of a device exchange or replacement.
Q. Is AIS Care+ a form of insurance?
A. AIS Care+ is not an insurance. It is a service intended to take care of AIS customers’ smartphones/tablets in case of loss or damage from a fall, cracked screen or drop in water.
Q. What is the difference between AIS Care+ and the insurance plan available from the device manufacturer?
A. AIS Care+ is a service intended to take care of AIS customers’ devices in case of loss, fall, cracked screen or drop in water while insurance plans offered by device manufacturer is appliable to damage from the manufacture itself only.
Q. What is the refund rate for a delivery delay? How do I get the refund? Will the refund be in cash?
A.
  • The refund rate calculation is based on the remaining period of the customer’s AIS Care+ service (up to 12 months).
  • The refund shall be paid to the customer’s bank account.
Q. Is AIS Care+ applicable to AIS prepaid services?
A. No
Q. Will my device be switch or replaced by a brand new one?
A. Devices from AIS Care+ are refurbished items certified by the manufacturers.
Q. In case I am using a corporate/organizational number, will AIS Care+ be applicable to me?
A. No. AIS Care+ is applicable to individual AIS customers who have purchased a smartphone/tablet from Advanced Wireless Network Co., Ltd. only.
AIS Care+ terms and conditions
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