FAQS

Click on the item you are interested in and click "view details" then click "add to cart"

Click "my cart" on top right corner of the screen. Click remove or edit the quantity of the item(s) in your shopping cart.

Once you have finished shopping, click "checkout". You can choose the most convenient method to make a payment. For more information about our payment methods, click here.

We do not provide phone order service currently.

We ship via our own delivery fleet and several other premium carriers. Working time 9.00 am-7.00 pm

• Same day delivery (Bangkok area only): If you order by 12 am on a business day, when your minspend 5,000 baht
• Normal delivery: If you order by 4 pm on a business day, you will receive it in 2-3 business days. We do not yet guaranteed overnight shipping, although many areas of the country will receive their orders the next day. * For Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 1-2 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.

Remark : For COVID-19 situation , delivery may take 1-2 days longer due to difficult routes , We apologize for any inconvenience caused.

When your order ships, you will receive an email with the shipping and tracking information. You can use your tracking number on our website to trace your order. You can also find your tracking number with your order details; Click the "Order Status" button under the "My Account" menu after you have logged on. Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't how up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.

Ordering at www.ais.co.th is very easy. The steps can be found here.

 Click here to see registration steps.

Registration at AIS is completely free and easy! Any form of charge will only come from purchasing products.