• AIS PLAY fully supports AIS 4G Advanced/ 3G.
• AIS PLAY does not support connection from other cellular networks.
• AIS PLAY supports WiFi networks from all service providers.

From the above question, details are summarized in the table below:

You are advised to check your internet connection. If it already gets connected but nothing shows up, switch off and on your smartphone. If the problem persists, please call your internet service provider.

Please check if your device is set to the silent mode or the volume is too low simply by pressing the Volume Up button.

Signal dropping is mostly caused by inadequate internet speed or the device being located in an area with a weak signal. This problem may primarily be solved by switching off and on the router by unplugging and then re-plugging it. In some cases, closing and re-opening the application may help, too.

Please check if this also occurs with other channels. If yes, check your internet connection.

Please check if the operation system version used in your device is compatible. The minimum supported versions are iOS 8.0 and Android 4.1.

AIS PLAY can be used on almost all smartphones and tablets with iOS 8.0 and Android 4.1 at the minimum. It supports both pre-paid and post-paid numbers.

No. AIS PLAY can be accessed on smartphones and tablets only.

ต่างกันแน่นอน AIS PLAY ออกแบบมาเพื่อรองรับการใช้งานที่สามารถอํานวยความสะดวกสบายให้คุณได้มากกว่า โดย AIS ได้มีการนํารายการความบันเทิงคุณภาพที่ถูกลิขสิทธิ์ พร้อมฟีเจอร์การใช้งานที่รวบรวมความบันเทิงทั้งจาก ช่องทีวีสดกว่า 100 ช่อง, ภาพยนตร์และซีรีส์ ไทย-ต่างประเทศ มากกว่า 1 หมื่นชม., สามารถรับชมช่องรายการโปรดย้อนหลัง 7 วัน รวมถึง บริการหลังการขายที่แข็งแกร่ง

• On your smartphone, press *357#, wait for a confirmation SMS, and click the link to download. A: Type the word “AIS PLAY” on App Store or Google Play.
• AIS PLAY is not compatible with all Window Phone models.

Please contact AIS CALL CENTER at 1175 or [email protected]

Since all the AIS PLAY content is allowed to be viewed within Thailand only, AIS PLAY does not support international use through International Roaming services or internet connection abroad.

Please wait for an SMS to confirm that you have successfully applied for the package. Once the SMS is received, please re-open AIS PLAY. You will find that the lock symbol on the cover has disappeared, and you may then start enjoying the content according to your package allowance.

Yes. The package you have applied for is linked to your phone number. You can continue using AIS PLAY with no hassle.

You may easily apply for it on the application without the need for a credit card. Alternatively, simply press *357* package code # or check out our packages on http://www.ais.co.th/aisplay and call 1175 to apply.

Please go to http://www.ais.co.th/aisplay

AIS PLAY fully supports AIS 4G Advanced/ 3G and cannot be used through other cellular networks.

You may have to apply for a package before viewing some channels. In some cases, however, this is due to a problem with the internet connection. In the latter case, please contact AIS CALL CENTER at 1175. The following can be viewed free of charge:
1. Free TV and digital TV: Live TV that AIS customers can always access
2. Free VDO! (Only the content in the Free mode)
- Movies and TV series from GTH
- Hollywood series from Doonee TV
- A vast array of animated cartoons from Gang Cartoon and Tiga

Remarks:

• The image resolution in some channels and AIS PLAY movies depends on the copyright owners’ permitted specifications.
• Customers may choose to purchase additional offers, e.g. premium channels, movies, TV series, cartoons, etc. Please visit http://www.ais.co.th/aisplay for more information.