AIS PLAY All you can enjoy in one App!

What is AIS PLAY?

AIS PLAY

, a Streaming Service Provider with full entertainment in Thailand and the strength of different and attractive content for Thais nationwide by selecting entertainment for free and premium from around the world. Including movies, series, concerts, eSports, cartoons, varitety,

AIS PLAY

provides on a variety of viewing channels such as

AIS PLAY

application on mobile and tablet,

AIS PLAYBOX

, website https://aisplay.ais.co.th,

Apple TV

,

Samsung Smart TV

,

Google Chromecast.

Who can use

AIS PLAY

service?

Customers who use AIS mobile number and all other networks number can log in to watch various programs on

AIS PLAY

.

AIS PLAY

application fully supports AIS 5G, 4G, 3G. It also supports connection from other cellular networks. and supports WiFi networks from all service providers.

What does devices support

AIS PLAY?

AIS PLAY

provides services on a variety of viewing channels, including

AIS PLAY

application on mobile and tablet,

AIS PLAYBOX

, website https://aisplay.ais.co.th ,

Apple TV

,

Samsung Smart TV

,

Google Chromecast

Which operating system devices support

AIS PLAY?

You can watch content and programs via devices supported

AIS PLAY

as follows.

AIS PLAY
application, compatible with smartphones and tablets or iPad. Supported operating systems Android 4.1 and iOS 8.0 and above. Free download
AIS PLAY
, AIS customer
Press *357#
or via
App Store
or
Google Play Store.
AIS Fibre customer can watch AIS PLAY on AIS PLAYBOX
Customer can watch
AIS PLAY
through the website https://aisplay.ais.co.th
Customer can watch
AIS PLAY
on Apple TV by downloading
AIS PLAY
application at App Store.
Customer can watch
AIS PLAY
on Samsung Smart TV from model year 2017 by downloading
AIS PLAY
application on
Samsung Smart TV.
Customer can watch
AIS PLAY
by cast via Google Chromecast device to watch on big screen.

How is

AIS PLAY

different from other online TV?

AIS PLAY

, a Streaming Service Provider with full entertainment in Thailand and the strength of different and attractive content for free and premium including AIS Original Series content, sports, movies and series, concerts, cartoons and anime, and many other items that is copyrighted and have both picture and sound quality with complete functionality including after-sales service to take care of customers

Can I bring my device, smartphone or tablet/iPad to connect to another internet service provider to use

AIS PLAY?

AIS PLAY

application fully supports AIS 5G, 4G, 3G. It also supports connection from other cellular networks. and supports WiFi networks from all service providers.

What is the appropriate internet speed package for each type of content?

Content	Resolution	The speed used for each content	Recommended AIS Package
SD	480 Pixel	2 Mbps	15/5 Mbps
HD	720 Pixel	4 Mbps	15/5 Mbps
FULL HD	1080 Pixel	6 Mbps	20/7 Mbps
ULTRA HD	4K	20 Mbps	30/10 Mbps

AIS PLAY

support for overseas use?

AIS PLAY

does not support use abroad through International Roaming services or the internet in all cases, the content is allowed to be viewed only in Thailand.

How to use AIS PLAY with

Google Chromecast?

To cast content via

Google Chromecast

, customers have to set up

Google Chromecast

first with

Google Home

application to be able to cast content on

AIS PLAY

to TV.

How customer can fix

AIS PLAYBOX

if there are some picture hiccups on some channels?

The so-call “hiccups” are usually caused by the data speed not being fast enough to support smooth playback for the current content resolution. First, try resetting the router by unplugging it and then plugging it back in. if the problem persists, try using a LAN cable to connect

AIS PLAYBOX

to the router instead of using WiFi.

How to fix when

AIS PLAY

is activated but the image does not appear on the screen?

Please check your internet connection whether there is a connection or not.

If no image appears, turn off - turn on mobile phone again. If it still does not work It is possible that the Internet is not available. Please check your internet service provider.

How to fix when the screen only shows an image but no sound appears?

Please check your phone is set to silent mode or volume down or try pressing the volume up button again to make sure the sound is on.

How to fix the image stuck while watching a program on

AIS PLAY?

Please try switching to another channel to see if the image is stuck or not. If other channels are stuck as well, try to check the internet signal can be used or not.

How to fix when unable to install

AIS PLAY

appliction?

Please check the version of the operating system you are using, as

AIS PLAY

is compatible with iOS from version 8.0 and above and Android from version 4.1 and above.

How to watch premium content?

AIS PLAY

offers the best value entertainment package for all customer, more details click http://m.ais.co.th/WebEnPLAYPREMIUM

Which channels can I apply for

AIS PLAY package?

Customer can apply package by yourself through AIS PLAY application or website click http://m.ais.co.th/WebEnPLAYPREMIUM

How to fix when applying for

AIS PLAY

package but unable to watch premium program in package?

Customer waits for a confirmation message or when the customer receives a confirmation message, please open

AIS PLAY

application again and the lock mark on movie or series will disappear. Customers can watch content for the subscription package as usual.

Customers who have already applied for

AIS PLAY

package then they have changed their phone to a new one. Can they use subscription packages or not?

Customers can use

AIS PLAY

package normally without having to apply for a new subscription.

How customers cancel

AIS PLAY

package?

Package cancellation procedure for

AIS PLAY

customers using Smart phone, tablet, website,

Apple TV

,

Samsung SmartTV

, log in with Mobile number.

Select Settings menu
Select My Profile > My account menu
Select Current package > Select package that customers want to cancel.
Enter One Time Password (OTP) > Confirm
Cancel

Package cancellation procedure for

AIS Fibre

customers on

AIS PLAYBOX

,

Apple TV

,

Samsung Smart TV.

log in with Internet Number

Select Settings menu
Select My Profile > My account menu
Select Current package > Select package that customers want to cancel.
Enter One Time Password (OTP) > Confirm
Cancel

What networks does

AIS PLAYBOX

support?

AIS PLAYBOX

only supports high-speed internet of

AIS Fibre

, more details of package click https://www.ais.th/fibre/en/index.html

How to upgrade firmware on Android TV box ?

1. Customer opens the Android TV box. The GOTA system will be started and the Android TV box will check new firmware with the system.

2. If the Android TV box finds the new firmware, it will show on top of the shelf.

3. Change the cursor to focus on Details and then select it (The Android TV box will download firmware in the background.)

4. The Android TV box will check for updates in just a second.

5. Customer will find the firmware that is ready to upgrade and then select the “Restart now” button. After that, the Android TV box will be restarting. For this procedure please wait some minutes.

6. The Android TV box will be opening the Home screen again after the upgrade firmware is finished.

How to check about firmware version on your Android TV box?

1. Select the Settings icon on the top right corner or click the Settings button on a remote

2. The Android TV box will show the Settings menu on the right-hand side. And select the Device Preferences menu

3. The Android TV box will navigate to the Device Preferences menu. And then select the About menu

4. The Android TV box will navigate to the About menu. And then scroll down to the ZTE Firmware menu and observe the firmware version on it.

Can customer use

AIS PLAYBOX

with WiFi connection?

AIS PLAYBOX

can be use with WiFi connection with 2.4GHz and 5GHz frequency but the quality of WiFi connection will effect directly to the smoothness of AIS PLAY.

The recommended connectivity is a LAN cable connection to your home router.

Can customer use other internet service providers to connect to

AIS PLAYBOX?

At the present,

AIS PLAYBOX

only supports high-speed internet of AIS Fibre and cannot be used with other internet service providers.

What customer can do if the remote control is not working at all?

Customers try to check whether the battery is inserted correctly or not. or try replacing the old batteries with new ones.

In case of

AIS PLAYBOX

is not working or broken, where customer can send it to be repaired?

To report and/or troubleshoot the problem, please contact

AIS Call Center

at 1175.
If

AIS PLAYBOX

needs replacing, the customer service agent will contact you and make an appointment for delivery of the replacement.