Q&A


Q01

What is Disney+ Hotstar? add

Disney+ Hotstar is the dedicated streaming home for global, Asian and Thai stories. It brings together blockbuster Hollywood movies and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Century Studios and many more, a wide array of titles from leading Thai studios as well as highly-acclaimed films and shows from the region.


Enjoy the features following your selected package:

Q02

What is the Disney+ Hotstar offer on AIS? add

AIS Customers can subscribe a special price

  • Disney+ Hotstar yearly premium with monthly payment package THB169/month for 12 months (12-month contract) after that THB289/month
  • Disney+ Hotstar yearly premium package THB1,999 for 12 months after that THB2,290
Q03

How do we know if the subscription is successful? add

You will receive an SMS notification once your subscription is successful.

Q04

Who is eligible for Disney+ Hotstar offer with AIS? add

Disney+ Hotstar is available for AIS Prepaid and Postpaid residential customer only. To become eligible for the AIS offer, non-AIS customers may sign up for a new AIS mobile number or transfer your number to AIS. Please click here or press *151*ID card number# and press call.

Please note that corporate account customers are not eligible for Disney+ Hotstar and will need to use their personal AIS mobile number to register.

Q05

What happens if I switch my mobile plan from prepaid to postpaid and vice versa or change mobile number? add

Any changes to your mobile plan (Pre to post/Post to pre) or change mobile number will result in cancellation of your current Disney+ Hotstar subscription. If you would like to access Disney+ Hotstar, you will need to subscribe again.

Q06

How do I check the status of my current subscription? add

You can check the status of your subscription via the myAIS application.

Q07

How do I change my Disney+ Hotstar package? add

  • If you subscribe to a monthly plan and would like to upgrade to an yearly plan, you will either have to wait for the monthly plan to lapse or cancel your monthly plan. At the end of that billing cycle, you can subscribe to the yearly plan by following these steps.
  • Please note that you will not be able to change your yearly plan to a monthly plan, and no refund will be provided if you decide to do so. For your benefit, we recommend you to use Disney+ Hotstar until the end of the current billing cycle and subscribe once it has expired.
Q08

How do I cancel my Disney+ Hotstar subscription? add

For monthly and yearly plan

  1. myAIS application
  2. Call Center 1175
  3. AIS Shop and AIS Telewiz Shop

*** Except Yearly Premium package with monthly payment 169THB (12-month contract), customer can cancel the package via Call Center only

Q09

How long will I be able to continue streaming after canceling/unsubscribing? add

Once you cancel your Disney+ Hotstar subscription or when your subscription expires:

  • Monthly package, your access to Disney+ Hotstar will continue until the end of the current billing cycle.
  • Yearly package, You will be able to access Disney+ Hotstar until the end of the current billing cycle.
Q10

Can GOMO customers subscribe to the Disney+ Hotstar offer on AIS? add

No, GOMO customers cannot subscribe to the Disney+ Hotstar offer on AIS.

Q11

Can AIS Corporate customers subscribe to the Disney+ Hotstar offer on AIS? add

No, AIS Corporate customers cannot subscribe to the Disney+ Hotstar offer on AIS.

Q01

I have a Disney+ Hotstar subscription, how do I start watching? add

You can start watching by following the steps below:

On your iOS / Android app

  1. Download the Disney+ Hotstar application from your Apple App store or Google Play Store
  2. Enter your AIS mobile number to create an account > Click ‘Continue’
  3. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
  4. Fill in your registration details
  5. Click on ‘Create Account’
  6. You will be redirected to the home page
  7. Start watching!

On your desktop browser

  1. Visit www.disneyplushotstar.com
  2. Please agree to the Terms of Use and Privacy Policy by clicking ‘Continue’
  3. Enter your AIS mobile number to create an account > Click ‘Continue’
  4. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
  5. Fill in your registration details
  6. Click on ‘Create Account’
  7. You will be redirected to the home page
  8. Start watching!

How to access Disney+ Hotstar next time (You will be able to watch without having to log-in again*)

  1. Launch the Disney+ Hotstar application or the website www.disneyplushotstar.com
  2. Start watching!

*note:

  1. You are required to enter an OTP to verify your account upon your first login.
  2. When viewing through the website, you may need to verify with OTP again if you cleared cache or change browsers.
  3. if you have more questions, please reach out to Disney+ Hotstar customer support at [email protected] or by heading to help.hotstar.com (live on 30 June 2021)
Q02

What video resolutions are supported? add

There are 4 streaming quality settings* available on Disney+ Hotstar: Auto, High, Medium and Low. Disney+ Hotstar also offers full HD (1080p resolution) picture quality for most content*. On Android TV* & Apple TV* Disney+ Hotstar apps, there is a selection of Ultra HD 4K movies, which will also have Dolby Vision, Dolby Atmos included. (*compatible devices required)

Q03

What language settings are available? add

The user interface of the Disney+ Hotstar app is available in English and Thai. The language of Disney+ Hotstar is based on your device or browser language settings. If your device setting is in Thai, the app will automatically be in Thai. 

Q04

I did not receive the OTP add

Please "request OTP'' again and enter the new OTP to to proceed to the next step.

Q05

How many devices can I watch on? add

You can watch Disney+ Hotstar up to four screens at the same time depends on your selected package.

Q06

Can I access Disney+ Hotstar via Airplay or Chromecast? add

Yes, you can access via Airplay or Chromecast depends on your selected package.

Q07

I subscribed to the Disney+ Hotstar offer through AIS. Can I login to Disney+ Hotstar through other networks? add

Yes, you can login to Disney+ Hotstar on other networks by logging into Disney+ Hotstar with your AIS mobile number.

Q08

How to search for content add

You can search your favourite contents by finding ‘Search’ button between Home button and My Space button

Q01

When will I be charged for the Disney+ Hotstar offer on AIS? add

Monthly plan

For postpaid customers:

Once you subscribe to Disney+ Hotstar through AIS, you will be charged THB 99 on your monthly billing cycle for 12 months. Please ensure that you complete the payment each month in order to continue enjoying Disney+ Hotstar through AIS.


For prepaid customers:

You will be charged THB 99 immediately. Please ensure that you have sufficient balance in your account to access Disney+ Hotstar. After that, you will be charged each month on the same day.


Yearly plan

For postpaid customers:

Once you subscribe to Disney+ Hotstar through AIS, you will be charged THB 1,999 on your that month or next month's billing cycle. 12 months later, you will be charged again.


For prepaid customers:

You will be charged THB 1,999 immediately. Please ensure that you have sufficient balance in your account to access Disney+ Hotstar. 12 months later, you will be charged again.

Q02

How do I resubscribe? add

Customers can subscribe vis the channels below.
Except Yearly Premium package 1,999THB (Exclusively for AIS customers only) cannot be registered again after the package was cancelled.

  • USSD
    1. Monthly Mobile Package 99THB *365*2#
    2. Yearly Mobile Package 799THB *365*3#
    3. Yearly Premium with Monthly Payment 169THB/Month (12-month contract) *365*6#
      (Exclusively for AIS customers only)
    4. Yearly Premium Package 1,999THB *365*7#
      (Exclusively for AIS customers only)
    5. Monthly Premium Package 289THB *365*4#
    6. Yearly Premium package 2,290THB *365*5#
  • myAIS application
  • Website - https://www.ais.th/play/otherapp.html?scrolltop=othernew_disney
  • Call Center 1175
  • AIS Shop and AIS Telewiz Shop
Q01

Can AIS Fibre customers subscribe Disney+ Hotstar package? add

Customers who have AIS SIM card:
For AIS Fibre customers, if you have an AIS mobile number you can subscribe the Disney+ Hotstar monthly plan and yearly plan immediately.

For customers who have other network mobile number:
Customers using other mobile operators may sign up for a new AIS mobile number or transfer your number to AIS. Please click here or press *151*ID card number# and press call.

Q02

What is AIS Fibre customers with an AIS mobile number can be subscribe package to get Disney+ Hotstar privilege? add

AIS Fibre customers with an AIS mobile number can be subscribe package to get Disney+ Hotstar privilege as follows

  1. Disney+ Hotstar monthly package 49 Baht/month (Normally 99 Baht) and Yearly package 499 Baht (Normal 799 Baht)
  2. AIS PLAY package
    - PLAY PREMIUM package 19 Baht for first month thereafter 199 Baht (for the first time subscription only) and get special 6 months access to Disney+ Hotstar, with no additional charge thereafter subscribe for 35 Baht/month, for 6 months.
    - PLAY PREMIUM PLUS package 29 Baht for the first month thereafter 299 Baht/month (for the first time subscription only) and get special 12 months access to Disney+ Hotstar, with no additional charge more information https://www.ais.th/play/en/package.html

Exclusive Disney+ Hotstar privilege for AIS Fibre customers with an AIS mobile number only

Q03

Can AIS Fiber customers subscribe Disney+ Hotstar package by AIS Fibre ID and payment via AIS Fibre billing ? add

Currently, AIS Fibre customer can not subscribe Disney+ Hotstar package by using AIS Fibre ID.

We recommend our customers to simply use an AIS Mobile number (Prepaid or Postpaid) to subscribe Disney+ Hotstar package.

Q04

Can AIS Fibre customers watch Disney+ Hotstar contents on AIS PLAYBOX? add

AIS and Disney+ Hotstar have developed application for customer to use on AIS PLAYBOX.

Currently the supported model is AIS PLAYBOX 912, which users of this model will receive automatic updates (OTA) from June 30, 2021 onwards. Once the update is successfully completed, customers can start streaming immediately.

If Disney+ Hotstar application is not installed on your AIS PLAYBOX 912 after 30 June 2021, please turn off and turn on AIS PLAYBOX again.

For more information please visit https://www.ais.th/disney/en/qa.html

Q05

In the case of using an unsupported AIS PLAYBOX mode, what should customers do? add

For customers using other unsupported AIS PLAYBOX model. There are many simple alternatives which allowed you to stream Disney+ Hotstar on the big screen.

Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar application on iPhone, iPad and Android mobile.

Follow these instructions to cast your film/series:

  1. Make sure your mobile device and your Chromecast are on the same WiFi network.
  2. Log into your Disney+ Hotstar application.
  3. Select a film/series that you want to cast.
  4. Press play.
  5. Once the film/series has started, tap on the casting icon.
  6. Select the screen you wish to cast.
  7. The film/series should then be cast onto your screen.

If you are on an iOS device, you can also use Airplay mirroring to cast your film/series on Apple TV.

How do I watch on my Living Room device?

  1. Open the Disney+ Hotstar application on your Living Room device.
  2. You will be shown a code.
  3. Head to www.hotstar.com/th/activate via your phone or laptop.
  4. Log in to your Disney+ Hotstar account.
  5. Enter the code shown on TV.
Q01

What is the Disney+ Hotstar offer on AIS? add

AIS Customers can subscribe a special price

  • Disney+ Hotstar yearly premium with monthly payment package THB169/month for 12 months (12-month contract) after that THB289/month
  • Disney+ Hotstar yearly premium package THB1,999 for 12 months after that THB2,290
Q02

How do I subscribe to the Disney+ Hotstar package on AIS? add

You can subscribe to Disney+ Hotstar through the different steps below:

USSD

  1. Monthly Mobile Package 99THB *365*2#
  2. Yearly Mobile Package 799THB *365*3#
  3. Yearly Premium with Monthly Payment 169THB/Month (12-month contract) *365*6#
    (Exclusively for AIS customers only)
  4. Yearly Premium Package 1,999THB *365*7#
    (Exclusively for AIS customers only)
  5. Monthly Premium Package 289THB *365*4#
  6. Yearly Premium package 2,290THB *365*5#

AIS website

  1. Go to https://www.ais.th/play/otherapp.html?scrolltop=othernew_disney
  2. Choose your package and click ‘click’ button
  3. If you are not on an AIS network, you will be required to log in using your AIS mobile number and OTP
  4. You will see a Thank you page
  5. You will receive an SMS confirmation once your subscription is successful with a link to download the Disney+ Hotstar app

Call center 1175

AIS shop and AIS Telewiz Shop

After completing the registration, you will receive an SMS confirmation. If you didn't receive an SMS confirmation, please contact our call center by dialing 1175.

Q03

Can a non-AIS customer subscribe to the Disney+ Hotstar offer with AIS? add

No, the Disney+ Hotstar offer with AIS is only available to AIS mobile customers. To become eligible for the AIS offer, non-AIS customers may sign up for a new AIS mobile number or transfer their number to AIS. Please click here or press *151*ID card number# and press call.

Q04

What devices are supported for Disney+ Hotstar? add

Disney+ Hotstar content is available on the Disney+ Hotstar application and website Disneyplushotstar.com on the following supported devices:

Desktop or Laptop Browsers

  • Google Chrome v75.x
  • Mozilla Firefox v70.x
  • Microsoft Edge v79+
  • Safari version v11+

Mobile and tablets

  • Android v4.4.4+
  • iOS v10+
  • iPad v10+
  • Mobile web

Living room devices

  • Android TVs with TV OS 7.0 or above
  • Chromecast (Gen 2 onwards, firmware 1.43 & above)
  • Apple tvOS 11 & above (Gen 4 onwards)
Q05

I have a Disney+ Hotstar subscription, how do I start watching? add

You can start watching by following the steps below:

On your iOS / Android app

  1. Download the Disney+ Hotstar application from your Apple App store or Google Play Store
  2. Enter your AIS mobile number to create an account > Click ‘Continue’
  3. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
  4. Fill in your registration details
  5. Click on ‘Create Account’
  6. You will be redirected to the home page
  7. Start watching!

On your desktop browser

  1. Visit www.disneyplushotstar.com
  2. Please agree to the Terms of Use and Privacy Policy by clicking ‘Continue’
  3. Enter your AIS mobile number to create an account > Click ‘Continue’
  4. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
  5. Fill in your registration details
  6. Click on ‘Create Account’
  7. You will be redirected to the home page
  8. Start watching!

How to access Disney+ Hotstar next time (You will be able to watch without having to log-in again*)

  1. Launch the Disney+ Hotstar application or the website www.disneyplushotstar.com
  2. Start watching!

*note:

  1. You are required to enter an OTP to verify your account upon your first login.
  2. When viewing through the website, you may need to verify with OTP again if you cleared cache or change browsers.
  3. if you have more questions, please reach out to Disney+ Hotstar customer support at [email protected] or by heading to help.hotstar.com (live on 30 June 2021)
Q01

Who is eligible for special Disney+Hotstar privileges? add

Exclusive Disney+ Hotstar privileges from AIS for customers and AIS Fibre with AIS Mobile number and subscribed PLAY PREMIUM PLUS starting on 1 July 2021 onwards.

Q02

When will customers get Disney+ Hotstar privileges and start streaming? add

Customers will get sms confirmation. For AIS customers who apply with an AIS mobile number can watch Disney+ Hotstar immediately. And AIS Fiber customers using AIS mobile number as a contact number can start watching Disney+ Hotstar on the next day after successfully applying for PLAY PREMIUM PLUS package.

Q03

How AIS and AIS Fibre customers who have PLAY PREMIUM PLUS package access to Disney+ Hotstar? add

Customers can log in Disney+ Hotstar through application or web site by using AIS mobile number for AIS customers, AIS mobile contact number for AIS Fibre customers.

Q04

Can customers stream Disney+ Hotstar if PLAY PREMIUM PLUS package was canceled? add

Disney+ Hotstar privileges will be automatically cancelled when customer cancels PLAY PREMIUM PLUS package.

Q05

If customer is eligible Disney+ Hotstar privileges from PLAY PREMIUM PLUS package and has subscribed Disney+ Hotstar at special rate, how to suggest customers? add

Recommend customers to get Disney+ Hotstar privileges from PLAY PREMIUM PLUS package, customers can cancel subscribed Disney+ Hotstar at special rate via myAIS application or Call Center 1175.